TransferRoom - Careers

We are looking for a superstar Senior Account Manager to join our brand new renewals team. You will own the growth strategy for your portfolio of top tier football clubs and leading agents and in so doing you will create and develop long-term partnerships with leaders and decision makers in the most popular sport in the world. This is a crucial role at an exciting time in our journey and you will play a critical part in our success.

As one of our first Retention Managers, here is what you would have done last week:

You have delivered outstanding strategic storytelling at upgrade and renewal meetings with a range of top tier football clubs and leading agents around the world
You have steered your customers through some tricky renewal and upselling conversations and have created really smart strategic and tactical messaging for your portfolio of customers.
You will have collaborated with our data, product and customer success teams to develop best practice for how we renew at TransferRoom
You are on track versus your KPIS; upgrades, ARR, MRR, Churn Management, Net Growth are all on track for your portfolio of customers
You have an awesome sales pipeline for your renewals and upgrades; you know exactly what is going to come in when and you have provided a thorough and accurate forecast that you believe in to your line manager

Who You Are:

You’re a customer retention expert and have the ability to sell to senior decision makers.
Deep understanding of subscription business metrics and challenges, this is not a purely relationship role
Experienced with CRM tools (HubSpot a plus)
Analytical and commercial - you can use analytical insight to drive commercial decisions
Willing to roll sleeves up and support the business and team with broader strategic and practical decision making
Curious, hungry to learn and to bring value to the team
Previous experience working within the Football industry is desirable; you will need the ability to talk intelligently and with credibility about the football transfer market.
Excellent English and the ability to speak other languages is a bonus
Full Drivers license
Willing to travel at least 50% of the time ( as long as Covid allows)

What’s in it for you:

We’ll enable you to challenge yourself. Think bigger than you ever have before and make history in the process. As an early member of this newly created team you’ll have the opportunity to make this role your own, develop yourself and have an impact on the business from day one. You’ll be based in our stunning Central London office (next to Westminster Abbey) with a brilliant team of friendly and inspiring people. You’ll have 30 days’ holiday (including bank holidays), so you can take some downtime whenever you need it. You’ll get a pension plan that supports you for the future. Not forgetting a competitive salary and bonus package.

Questions?

Send your questions or application to careers@transferroom.com

Apply using the application form

Open Positions

Head of Sales & Retention

We need a superstar and heavyweight sales leader who will lead our new business and renewals teams.

Responsibilities include:

- Bring great leadership, ensuring the team hit their KPIs
- Build the commercial team as we scale and grow as a business

Lead Product / UI Designer

We are looking for a Experienced Digital Product/UI Designer to join our team.

Responsibilities include:

- You will help us with digital design tasks across our platforms (primarily our website, web-application, our emails and our mobile app)
- You will work closely with the rest of the team (Management, Interim UX/Product Lead, Data Scientist, our Head of Automation & Digital and our Developers [latter are remote] to further develop and optimise our product and platforms.

Customer Success Manager - North America

We are looking for an experienced Customer Success Manager to join our Americas-based team and work closely with our North American customers (football clubs and agencies). Those include all the clubs from the Major League Soccer (MLS) as well as clubs from the United Soccer League (USL) and Canadian Premier League (CanPL).

Responsibilities include:

Collaborate with the decision makers of our existing North American customers (MLS, USL, CanPL clubs) on a daily basis

Data Analyst

An exciting opportunity has just arisen within our Data team for an experienced Analyst to work alongside Dan, our amazing Head of Data Intelligence, you’ll have the chance to work on range of projects alongside which will consist of maintaining data pipelines and ensuring data integrity, through to creating bespoke models and analysis to deliver value to our customers in the world of football.

Responsibilities include:

Manage, analyse and interpret complex football datasets and data pipelines
Own integral databases, ensuring high standards of accuracy

Product Analyst

We are looking for a product analyst to work closely with our customer success and product teams, driving the use of data and analytics to ensure our customers have the best possible experience using the platform.

Responsibilities include:

- Developing a thorough understanding of our business model and key growth metrics
- Analysing customer data and developing a deep understanding of user journeys and their usage of our products

Content Manager

A newly created opportunity has just arisen for an experienced Content Manager to join our in-house Marketing team to develop and bring excellent customer-centric content to life for different parts of the business.

Develop a content creation / publishing plan in collaboration with the Head of Content and in alignment with the content strategy and business and marketing goals
Create a social media outreach and publishing plan

Senior Account Manager - Retention

Responsibilities include:

Deliver outstanding strategic storytelling at upgrade and renewal meetings with a range of top tier football clubs and leading agents around the world
Steer your customers through some tricky renewal and upselling conversations and have create really smart strategic and tactical messaging for your portfolio of customers.

Customer Success Manager

We are looking for an experienced Customer Success Manager to join our team and focus on our German customers. You will have the opportunity to own a portfolio of clients and be responsible for their success; you will turn every newly onboarded customer into a TransferRoom evangelist who can’t do his/her job without our platform.

Responsibilities include:

Own the overall relationship with your portfolio of clients and drive their success.
Responsible for the feedback loop from customers to our product and data teams.

Fußball Customer Success Manager - Germany

Sie haben die Gesamtverantwortung zu Ihrem Kundenportfolio und fördern deren Erfolg.

Das umfasst:

Tolle Onboarding-Erlebnisse
Steigerung der Nutzung unserer Plattform und Teilnahme Ihrer Kunden an Veranstaltungen
Lösen von Kundenproblemen
Optimierung der Aktivität Ihres Portfolios auf der Plattform, um sicherzustellen, dass die Gesamtziele aller unserer Kunden während eines Transferfensters erreicht werden

Club Relations Executive (UK)

We are looking for a superstar Customer Relations Executive to join our team.

Responsibilities include:

Driving usage on our platform and participation of your clients at events
Solving customer issues
Optimising the activity of your portfolio on the platform to ensure that the overall objectives of all our customers are met during a transfer window

Club Relations Executive (EU) - Football

We are looking for a superstar Customer Relations Executive to join our team to serve the EU market.

Responsibilities include:

Driving usage on our platform and participation of your clients at events
Solving customer issues
Optimising the activity of your portfolio on the platform to ensure that the overall objectives of all our customers are met during a transfer window

Apply now

Open Positions

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