TransferRoom empowers football clubs, agents and players to be successful in the transfer market by giving them real-time market intelligence and direct access to a global network of decision makers.
Since our launch in 2017, clubs have used TransferRoom to facilitate over 1000 transfers and we are thrilled that today over 600 clubs across 94 leagues in 54 countries are accelerating their success on our platform.
An exciting opportunity has just arisen for an experienced Product Analyst to work alongside our data and product teams, driving the use of data and analytics to ensure our customers have the best possible experience using the platform.
You’ll be taking ownership for user activity and product analysis within the data team, working with large datasets to develop and share a deep understanding of user behaviour and customer journeys, and collaborating with other teams in the business to drive growth.
As our new Product Analyst, here is what you would have done last week:
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Developed a thorough understanding of our business model and key growth metrics
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Analysed customer data and developed a deep understanding of user journeys and their usage of our products
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Created and tracked key customer health metrics, ultimately helping to drive user and usage growth.
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Set targets and evaluate new feature performance
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Worked closely with the product team to define and analyse the product.
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Proactively found opportunities to improve the product, working closely with the product owner and other data team members to develop solutions
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Worked with other members of the data and analytics team to ensure tools, models etc are understood and utilised in other teams
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Spotted trends in user activity and presenting data across various levels of the business
Who you are
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Previous experience within a similar role, analysing user data, understanding customer journeys and making product recommendations
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Proficient with SQL - with experience in a business environment
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Experience of product analytics within a SaaS business desirable
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Have the ability to analyse data objectively to gain deep insight and make recommendations
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Passionate about product development and understanding customer journeys
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Proactive by nature; look to develop a deep understanding of the business and seek improvements and solutions
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Meticulous attention to detail, ability to work to challenging deadlines and ability to work independently
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Excellent numeric communication skills
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A strong customer-focus, passionate about making a difference to football teams’ recruitment processes.
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Experience with data visualisation tools e.g. PowerBI a bonus and Python / R a bonus.
What’s in it for you:
We’ll enable you to challenge yourself. Think bigger than you ever have before and make history in the process. You’ll have the opportunity to make this role your own, develop yourself and have an impact on the business from day one. You’ll be based in our stunning Central London office (next to Westminster Abbey) with a brilliant team of friendly and inspiring people. You’ll have 30 days’ holiday (including bank holidays), so you can take some downtime whenever you need it. You’ll get a pension plan that supports you for the future. Not forgetting a competitive salary and a benefits package.
Apply now
Open Positions
We need a superstar and heavyweight sales leader who will lead our new business and renewals teams.
Responsibilities include:
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- Bring great leadership, ensuring the team hit their KPIs
- Build the commercial team as we scale and grow as a business
We are looking for a Experienced Digital Product/UI Designer to join our team.
Responsibilities include:
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- You will help us with digital design tasks across our platforms (primarily our website, web-application, our emails and our mobile app)
- You will work closely with the rest of the team (Management, Interim UX/Product Lead, Data Scientist, our Head of Automation & Digital and our Developers [latter are remote] to further develop and optimise our product and platforms.
We are looking for an experienced Customer Success Manager to join our Americas-based team and work closely with our North American customers (football clubs and agencies). Those include all the clubs from the Major League Soccer (MLS) as well as clubs from the United Soccer League (USL) and Canadian Premier League (CanPL).
Responsibilities include:
- Collaborate with the decision makers of our existing North American customers (MLS, USL, CanPL clubs) on a daily basis
An exciting opportunity has just arisen within our Data team for an experienced Analyst to work alongside Dan, our amazing Head of Data Intelligence, you’ll have the chance to work on range of projects alongside which will consist of maintaining data pipelines and ensuring data integrity, through to creating bespoke models and analysis to deliver value to our customers in the world of football.
Responsibilities include:
- Manage, analyse and interpret complex football datasets and data pipelines
- Own integral databases, ensuring high standards of accuracy
We are looking for a product analyst to work closely with our customer success and product teams, driving the use of data and analytics to ensure our customers have the best possible experience using the platform.
Responsibilities include:
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- Developing a thorough understanding of our business model and key growth metrics
- Analysing customer data and developing a deep understanding of user journeys and their usage of our products
A newly created opportunity has just arisen for an experienced Content Manager to join our in-house Marketing team to develop and bring excellent customer-centric content to life for different parts of the business.
- Develop a content creation / publishing plan in collaboration with the Head of Content and in alignment with the content strategy and business and marketing goals
- Create a social media outreach and publishing plan
We are looking for a superstar Senior Account Manager to join our brand new renewals team. You will own the growth strategy for your portfolio of top tier football clubs and leading agents and in so doing you will create and develop long-term partnerships with leaders and decision makers in the most popular sport in the world.
Responsibilities include:
- Deliver outstanding strategic storytelling at upgrade and renewal meetings with a range of top tier football clubs and leading agents around the world
- Steer your customers through some tricky renewal and upselling conversations and have create really smart strategic and tactical messaging for your portfolio of customers.
We are looking for an experienced Customer Success Manager to join our team and focus on our German customers. You will have the opportunity to own a portfolio of clients and be responsible for their success; you will turn every newly onboarded customer into a TransferRoom evangelist who can’t do his/her job without our platform.
Responsibilities include:
- Own the overall relationship with your portfolio of clients and drive their success.
- Responsible for the feedback loop from customers to our product and data teams.
Sie haben die Gesamtverantwortung zu Ihrem Kundenportfolio und fördern deren Erfolg.
Das umfasst:
- Tolle Onboarding-Erlebnisse
- Steigerung der Nutzung unserer Plattform und Teilnahme Ihrer Kunden an Veranstaltungen
- Lösen von Kundenproblemen
- Optimierung der Aktivität Ihres Portfolios auf der Plattform, um sicherzustellen, dass die Gesamtziele aller unserer Kunden während eines Transferfensters erreicht werden
We are looking for a superstar Customer Relations Executive to join our team.
Responsibilities include:
- Driving usage on our platform and participation of your clients at events
- Solving customer issues
- Optimising the activity of your portfolio on the platform to ensure that the overall objectives of all our customers are met during a transfer window
We are looking for a superstar Customer Relations Executive to join our team to serve the EU market.
Responsibilities include:
- Driving usage on our platform and participation of your clients at events
- Solving customer issues
- Optimising the activity of your portfolio on the platform to ensure that the overall objectives of all our customers are met during a transfer window
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