TransferRoom launched in 2017 and is today a sustainable, fast growing B2B SAAS business, navigating the exciting challenges of the scale up phase.
We empower football clubs, agents and players to be successful in the transfer market by giving them real-time market intelligence and direct access to a global network of decision makers.
We are looking for a superstar Customer Relations Executive to join our team.
OBJECTIVE OF THE ROLE
Happy, active, engaged users are your primary purpose. You will have the opportunity to own a portfolio of clients and be responsible for their success; you will turn every newly onboarded customer into a TransferRoom evangelist who can’t do his/her job without our platform.
RESPONSIBILITIES
Own the overall relationship with your portfolio of clients and drive their success. This means:
- Great on-boarding experiences
- Driving usage on our platform and participation of your clients at events
- Solving customer issues
- Optimising the activity of your portfolio on the platform to ensure that the overall objectives of all our customers are met during a transfer window
- It will be your responsibility to ensure your customers don’t churn
- Responsible for the feedback loop from customers to our product and data teams
- Through your portfolio network and relationships, you will provide lead generation to our sales team
WHO YOU ARE
- 1-3 years of experience in a subscription or membership business ideally within sales or customer success
- Experienced with CRM tools (HubSpot a plus)
- Hands on experience with online events and the various technologies that bring efficiency and scale to the experience
- Highly organised and an excellent confident communicator online and on the phone
- Good customer facing skills and full of energy to drive engagement on the platform
- Curious, hungry to learn and to bring value to the team
- Meticulous attention to detail along with an ability to work with high urgency
- Sports experience is not a prerequisite but an interest and ability to talk intelligently about football is a must
- Excellent English and the ability to speak other languages is a must (preferably Spanish and French)
- Full Drivers license
- Willing to travel at least 50% of the time ( as long as Covid allows)
WHO WE ARE
- Things happen quickly here and everyone does a lot.
- We are a small international team with diverse backgrounds. We work hard. We have high expectations, high standards and a high hiring bar.
- We value urgency and attention to detail in equal measure.
- We have great people and we trust each other because we always do what we say we will do.
To apply please email your CV and a short cover letter to david@transferroom.com with Club Relations Executive in the subject line, or apply below.
Apply now
Open Positions
We need a superstar and heavyweight sales leader who will lead our new business and renewals teams.
Responsibilities include:
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- Bring great leadership, ensuring the team hit their KPIs
- Build the commercial team as we scale and grow as a business
We are looking for a Experienced Digital Product/UI Designer to join our team.
Responsibilities include:
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- You will help us with digital design tasks across our platforms (primarily our website, web-application, our emails and our mobile app)
- You will work closely with the rest of the team (Management, Interim UX/Product Lead, Data Scientist, our Head of Automation & Digital and our Developers [latter are remote] to further develop and optimise our product and platforms.
We are looking for an experienced Customer Success Manager to join our Americas-based team and work closely with our North American customers (football clubs and agencies). Those include all the clubs from the Major League Soccer (MLS) as well as clubs from the United Soccer League (USL) and Canadian Premier League (CanPL).
Responsibilities include:
- Collaborate with the decision makers of our existing North American customers (MLS, USL, CanPL clubs) on a daily basis
An exciting opportunity has just arisen within our Data team for an experienced Analyst to work alongside Dan, our amazing Head of Data Intelligence, you’ll have the chance to work on range of projects alongside which will consist of maintaining data pipelines and ensuring data integrity, through to creating bespoke models and analysis to deliver value to our customers in the world of football.
Responsibilities include:
- Manage, analyse and interpret complex football datasets and data pipelines
- Own integral databases, ensuring high standards of accuracy
We are looking for a product analyst to work closely with our customer success and product teams, driving the use of data and analytics to ensure our customers have the best possible experience using the platform.
Responsibilities include:
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- Developing a thorough understanding of our business model and key growth metrics
- Analysing customer data and developing a deep understanding of user journeys and their usage of our products
A newly created opportunity has just arisen for an experienced Content Manager to join our in-house Marketing team to develop and bring excellent customer-centric content to life for different parts of the business.
- Develop a content creation / publishing plan in collaboration with the Head of Content and in alignment with the content strategy and business and marketing goals
- Create a social media outreach and publishing plan
We are looking for a superstar Senior Account Manager to join our brand new renewals team. You will own the growth strategy for your portfolio of top tier football clubs and leading agents and in so doing you will create and develop long-term partnerships with leaders and decision makers in the most popular sport in the world.
Responsibilities include:
- Deliver outstanding strategic storytelling at upgrade and renewal meetings with a range of top tier football clubs and leading agents around the world
- Steer your customers through some tricky renewal and upselling conversations and have create really smart strategic and tactical messaging for your portfolio of customers.
We are looking for an experienced Customer Success Manager to join our team and focus on our German customers. You will have the opportunity to own a portfolio of clients and be responsible for their success; you will turn every newly onboarded customer into a TransferRoom evangelist who can’t do his/her job without our platform.
Responsibilities include:
- Own the overall relationship with your portfolio of clients and drive their success.
- Responsible for the feedback loop from customers to our product and data teams.
Sie haben die Gesamtverantwortung zu Ihrem Kundenportfolio und fördern deren Erfolg.
Das umfasst:
- Tolle Onboarding-Erlebnisse
- Steigerung der Nutzung unserer Plattform und Teilnahme Ihrer Kunden an Veranstaltungen
- Lösen von Kundenproblemen
- Optimierung der Aktivität Ihres Portfolios auf der Plattform, um sicherzustellen, dass die Gesamtziele aller unserer Kunden während eines Transferfensters erreicht werden
We are looking for a superstar Customer Relations Executive to join our team.
Responsibilities include:
- Driving usage on our platform and participation of your clients at events
- Solving customer issues
- Optimising the activity of your portfolio on the platform to ensure that the overall objectives of all our customers are met during a transfer window
We are looking for a superstar Customer Relations Executive to join our team to serve the EU market.
Responsibilities include:
- Driving usage on our platform and participation of your clients at events
- Solving customer issues
- Optimising the activity of your portfolio on the platform to ensure that the overall objectives of all our customers are met during a transfer window
Trusted by over 600 clubs worldwide
